Building retail industry partnerships

As the provider of Poland's largest loyalty program, we rely on Forcom's advanced loyalty and promotion management system to meet the high demands of our market. The system processes millions of transactions daily, with a high level of integration with all our Digital ecosystem. The Solution delivers a very flexible configuration environment, allowing to effectively engage our customers with the Brand.

Head of Loyalty & Promotions, Biedronka

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As the largest retailer in Poland, serving millions of customers daily, we rely on Forcom's POS system to ensure our operations run smoothly and efficiently. Forcom Solutions delivers a flexible and performant environment to create value for our Customers and efficiency for Store operations.

Head of POS, Biedronka

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Forcom delivers core solutions to Biedronka, Poland's largest retailer, in key areas such as POS systems, loyalty system, promotion management, EFT (Electronic Fund Transfer), and the seamless integration of online and offline channels. The Solutions are built with reliable architecture assuring high performance and availability.
Forcom's robust architecture not only supports the scale of our operations but also keeps pace with the latest available technology, with a team of skilled professionals fostering innovation.

Head of Architecture, Biedronka

Our collaboration with Forcom has been instrumental in enhancing the operational excellence of Intermarché and Bricomarché stores, as well as our fuel stations. Forcom provides all our store chains with advanced POS software solutions, including self-checkout systems and tools for managing electronic payments, conditional promotions, and loyalty programs—all of which are integral to delivering value to our customers.

The unification of software across our networks has been particularly advantageous, enabling us to implement new solutions more efficiently and capitalize on synergies, such as cross-channel promotions and a shared loyalty system, while maintaining the flexibility to tailor features to the unique requirements of each store chain.

Forcom has proven to be a reliable partner for retailers like us at Hebe, offering software solutions that truly make a difference. Their technology streamlines our operations, enhances customer engagement, and helps maintain strong sales both in-store and online. Tools like their POS systems, self-checkout options, and loyalty program management ensure fast, secure transactions while allowing us to deliver personalized promotions for our customers. Everything is user-friendly and effective. Forcom also supports our e-commerce side, helping to efficiently manage order processing and fulfillment to keep online sales running smoothly and meet customer expectations. With operations across three European countries, their solutions help us maintain consistent management across borders, which our team values. Forcom’s commitment to efficiency and customer satisfaction aligns perfectly with our goals at Hebe, providing a solid foundation for innovation and a seamless shopping experience across all channels.

Our collaboration with Forcom has been instrumental in enhancing the operational excellence of Intermarché and Bricomarché stores, as well as our fuel stations. Forcom provides all our store chains with advanced POS software solutions, including self-checkout systems and tools for managing electronic payments, conditional promotions, and loyalty programs—all of which are integral to delivering value to our customers.

The unification of software across our networks has been particularly advantageous, enabling us to implement new solutions more efficiently and capitalize on synergies, such as cross-channel promotions and a shared loyalty system, while maintaining the flexibility to tailor features to the unique requirements of each store chain.

“Our operations are defined by the integration of online and offline channels, coupled with the rapid development of IT systems. This approach reflects our commitment to continuously expanding and enhancing the scope and quality of services for our customers to improve their shopping experience. Forcom is a trusted partner capable of delivering the solutions we need and ensuring they evolve in line with our requirements..”

We began our collaboration with Forcom by implementing the ASERV system. Based on the positive experience of this partnership, we gradually adopted additional solutions offered by Forcom. These included self-checkout application, the POS system, the Promotion Management and Loyalty systems, integration with our e-commerce platform and our mobile app, utilizing the Basket Calculator solution. The flexibility in adapting these solutions to our requirements provides us with complete freedom to shape the operations of our stores, introduce new services, and enhance the shopping experience for our customers.

The implementation of the Perspectiv Loyalty and Perspectiv Promo Management systems from Forcom has strengthened our loyalty strategy. Thanks to advanced functionalities and full omnichannel integration, we can reach customers across all touchpoints – from brick-and-mortar stores and mobile applications to e-commerce platforms. As a result, we have improved the quality of customer relationships while increasing the efficiency of promotional activities.